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Privacy Policy

At TGW Logistics (“TGW,” “we,” “us,” or “our”), we are committed to protecting your privacy and treating your personal data with the same principles of transparency, ownership, and integrity that define our business partnerships. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our website, digital experiences, customer portals, and marketing initiatives.

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1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). The types of information we collect depend on how you interact with our website and services.

  • Information You Provide Directly:

    • Contact Details: Name, business email address, phone number, job title, and company name when you fill out a contact form, request a system assessment, or register for an event. 

    • Inquiry & Feedback Data: Details regarding your facility, supply chain requirements, or operational challenges provided during inquiries. 

    • Communication Preferences: Your preferences for receiving newsletter updates, event invitations, or thought leadership content. 

  • Information Collected Automatically:

    • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times. 

    • Cookies & Tracking Technologies: We use cookies, web beacons, and analytics tools to understand website navigation and enhance user experience. 

  • Information from Third Parties:

    • Business intelligence and marketing platforms (e.g., 6Sense, LinkedIn) to help us deliver relevant industry Insights and tailor campaign experiences to target accounts. 

2. How We Use Your Information

We use the data we collect to support long-term partnerships, improve our technology, and deliver personalized digital experiences:

 

Service Delivery & Support: To respond to inquiries, evaluate facility requirements, and manage customer accounts.

Campaigns & Invitations: To send event invitations (such as Campfire experiences) and industry insights.

Site Optimization: To analyze user interactions and improve site performance, speed, and content relevancy.

Account Intelligence: To tailor campaign communications based on your organization's operational interests.

Legal & Compliance: To fulfill contractual obligations, comply with legal requirements, and prevent fraud.

 

3. How We Share Your Information

TGW does not sell your personal data to third parties. We share information only in limited scenarios that support our operations and compliance obligations:

  • Service Providers: Trusted vendors, web hosts, and analytics partners who assist in operating our website and marketing efforts under strict confidentiality obligations. 

  • Global Affiliates: TGW group entities worldwide, where necessary, to provide technical expertise or localized account management. 

  • Legal Requirements: When required by law, subpoena, or legal process to protect the rights, property, or safety of TGW, our clients, or the public. 

 

4. Cookies and Tracking Choices

You have full control over how cookies are stored on your device:

  • Essential Cookies: Required for basic website functionality and security. 

  • Analytics & Performance Cookies: Help us measure engagement and traffic sources. 

  • Marketing & Targeting Cookies: Used to display relevant content across partner networks (e.g., LinkedIn, Google). 

You can adjust your cookie preferences at any time using our website Cookie Settings Banner or through your browser settings.

 

5. Data Security & Retention

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal retention obligations.

 

6. Your Data Rights

Depending on your jurisdiction, you may have the right to:

  • Access & Portability: Request a copy of the personal data we hold about you. 

  • Correction: Request that we update or correct inaccurate personal data. 

  • Deletion: Request the deletion of your personal data, subject to legal exceptions. 

  • Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us. 

To exercise any of these rights, please contact us using the details below.

 

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.

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